Fixing a report with no screenshot

A Vynix report can still include useful context even when the screenshot is missing. This usually happens when the page, browser, or site settings prevent Vynix from capturing the view.

1. Refresh the page, open Vynix again, and create a new report. A full page reload can fix temporary capture issues.
2. Check that the Vynix widget is fully loaded before you click the issue. If the widget is still loading, the screenshot may not be captured.
3. Disable browser extensions that block scripts, screenshots, or trackers, then try again. Ad blockers and privacy tools can stop capture features.
4. Try the same report in another supported browser or in a clean browser profile.
5. Check whether the page uses strict security settings, blocked cross-origin content, protected media, or embedded frames. These can limit what Vynix is allowed to capture.
6. If the screenshot is still missing, copy the report context and attach a manual screenshot when you share the issue.

There is no screenshot on a report when Vynix cannot access or render the visible page area at the time the report is created. The report may still include the selected element, console context, network context, and an AI diagnosis, depending on what was available.

Common causes include the widget not finishing its load, browser privacy settings, extensions that block capture, page security policies, cross-origin iframes, or content that the browser does not allow tools to screenshot.

If this happens often on the same site, review your Vynix setup against the documentation at https://vynix.in/docs. In some cases, a site configuration change may be needed so the widget can run and capture context correctly.